PRODUCT SUPPORT ENGINEER
Position: Product Support Engineer
Experience: 3+ years
No of openings: 1
Job Summary
We are seeking for the right candidate who has proven experience in handling customer support experience – supporting web-based software platforms SaaS.
Core Duties
- Handle India Payroll product support.
- Rolling out fixes and upgrades to software, as needed.
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Good to have understanding on at least one of the programming languages (VB 6.0 / VB.NET / ASP.NET).
- Operational support experience – ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills
- Obsessed with customer support and delighting the customers.
- Strong experience in SQL Queries / Stored Procedures / Views / Functions etc…
Knowledge, Skills and Abilities
- Candidate with experience in VB 6.0 VB.NET, SQL Server 2014/17 and above (DDL, DML, DCL and TCL).
- Experience in crystal reporting.
- Excellent problem solving/ organizational skills.
- Experience in ASP.net, IIS is an added advantage.
- Experience in handling HRMS product is an added advantage.
Strong knowledge in India payroll and statutory laws is added advantage
Education
Bachelor’s degree in a computer-related degree program or equivalent work experience
Why HR365®?
Backed by the Briley Group with several decades worth of experience in the payroll and HR space across several continents, HR365® has the support required to build superior technology incorporating global standards for security. HR365® has the vision to leverage technology and provide effective HR solutions to businesses.
HR365® is a versatile and flexible platform to provide a bespoke solution for HR management; the feature-rich software manages high volume of data at extraordinary speeds.
E-mail ID: hr@hr365.com
Location: Chennai
Referral code: HR365–011