PRODUCT SUPPORT ENGINEER
Position: Product Support Engineer
Experience: 3+ years
No of openings: 1
Job Summary
We are seeking for the right candidate who has proven experience in handling customer support experience – supporting web-based software platforms SaaS.
Core Duties
- Handle India Payroll product support.
- Rolling out fixes and upgrades to software, as needed.
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Good to have understanding on at least one of the programming languages (VB 6.0 / VB.NET / ASP.NET).
- Operational support experience – ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills
- Obsessed with customer support and delighting the customers.
- Strong experience in SQL Queries / Stored Procedures / Views / Functions etc…
Knowledge, Skills and Abilities
- Candidate with experience in VB 6.0 VB.NET, SQL Server 2014/17 and above (DDL, DML, DCL and TCL).
- Experience in crystal reporting.
- Excellent problem solving/ organizational skills.
- Experience in ASP.net, IIS is an added advantage.
- Experience in handling HRMS product is an added advantage.
Strong knowledge in India payroll and statutory laws is added advantage
Education
Bachelor’s degree in a computer-related degree program or equivalent work experience
Why HR365?
Backed by the Briley Group with several decades worth of experience in the payroll and HR space across several continents, HR365 has the support required to build superior technology incorporating global standards for security. HR365 has the vision to leverage technology and provide effective HR solutions to businesses.
HR365 is a versatile and flexible platform to provide a bespoke solution for HR management; the feature-rich software manages high volume of data at extraordinary speeds.
E-mail ID: hr@hr365.com
Location: Chennai
Referral code: HR365–011